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Delivery Information

Palletised Deliveries
These are made via national carriers* for palletised goods which are delivered on rigid, flatbed, curtain-sided lorries. These are large so we must be notified if you have any access restrictions. These lorries do not have crane off-load. Please notify us when the order is placed if a tail lift vehicle is required. In order for the tail lift to be able to offload your goods you must have a hard, flat area, suitable for a pallet lift. Gravel is not a suitable surface. Otherwise a fork lift truck or sufficient hands should be available. The driver is not obliged to help unload.
Pallet sizes are:

  • Half pallet - weight up to 500kg, dimensions 1.2 x 1.2 x 0.9 m high.
  • Full pallet - weight up to 1000kg but oversize pallets are 1200kg (can only tail lift a maximum of 1000kg), dimensions 1.2 x 1.2 x 1.8 m high - oversize pallets are 2.4 x 1.2 x 1.8 m high.

Delivery is charged per pallet and rates vary depending upon the postcode.

*Certain orders for Foamglas products will come direct from Belgium by standard curtain sided articulated trailer (16.5m long and 2.6m wide), which require a clear turning area of 20m x 20m for access. Please ensure that your site and it's immediate surroundings can take a vehicle of this size and that you have mechanical off-load facilities as it is not possible to off-load goods by hand. If necessary we can arrange delivery to a transport hub in the UK and redeliver on smaller ridgid vehicles. This will encur a further delivery charge.

Passivhaus Store mostly ships direct from supplier to you to minimise transport, reduce lead-in time and avoid costly double handling of goods. If your order contains products despatched from more than one source, our delivery cost calculator will add up each delivery charge to give you a total delivery cost. Note that our policy is simply to pass on the cost of delivery to you, not to use delivery charges to make hidden profits.

Delivery times will vary depending on the products ordered and may come in separate batches. Some deliveries will have specific delivery dates but this can not always be guaranteed. We will be as flexible as we can to meet your delivery requirements and will inform you of any changes to your expected delivery time as soon as possible. Please see window/door deliveries in the relevant product section.

Parcel Deliveries
Smaller deliveries are made using national parcel delivery companies. Charges are calculated per item and when ordered before 12pm will usually be delivered next working day. Please ensure someone is at the delivery address to receive the order. If you miss a delivery it may not necessarily be delivered the next day.